At Heatsource Domestic Gas Services we respect the privacy of our customers and personal information that we collect about you is used only to provide and maintain our service to you and communicate with you effectively. Our lawful basis for processing the personal information relating to you is so that we can fulfil our contract with you.
Any information that you provide is kept secure. Data that is no longer required* is erased.
We comply with the requirements of the General Data Protection Regulation (GDPR), regarding obtaining, storing and using personal data.
We will use the contact details you give us to contact you via phone, email, social media and post so that we can communicate with you regarding quotes or invoices and can send you information with relevant news.
We will only share personal information about you with another organisation if we:
You have the right to ask to see the data that we have about yourself and to ask for any errors to be corrected. We will respond to all such requests within one month. You can also ask for the data to be deleted, but note that:
If you have a complaint about how we have kept your information secure, or how we have responded to a request to access, update or erase your data, you can refer us to the Information Commissioner’s Office (ICO).
* We do need to retain certain types of data (such as records of complaints) but we delete as much personal data as we can as soon as possible.